Babysitting Niseko

Purpose:

The purpose of this policy is to establish guidelines for the use of surveillance cameras during babysitting services provided by Niseko Kids Club in order to ensure the safety and well-being of the children in our care, while respecting the privacy rights of our staff.

Scope:

This policy applies to all babysitting services provided by Niseko Kids Club, whether in a private residence or a hotel room.

Guidelines:

• The use of surveillance cameras during babysitting services is allowed, but must be approved by Niseko Kids Club and comply with all applicable laws and regulations.
• Cameras should not be placed in areas where a person has a reasonable expectation of privacy, such as bathrooms or changing rooms.
• Anyone who is being filmed must be informed of the presence of the cameras and the purpose of the filming.
• The camera feed should be kept private and not shared with anyone who is not involved in the care of the children.
• All footage should be stored securely and deleted within a reasonable timeframe, not to exceed 30 days.
• Babysitters who are uncomfortable with being filmed should be given the option to decline assignments where surveillance cameras are present.

Niseko Kids Club takes the safety and well-being of the children in our care seriously and believes that the use of surveillance cameras can be a helpful tool in ensuring that children are receiving the highest quality of care. We also recognize the importance of respecting the privacy rights of our staff and will take all necessary steps to ensure that surveillance cameras are used in a manner that is consistent with our values and our commitment to excellence.

For the well being of your child, as well as our babysitters, before the first booking, we require you to complete an enrollment packet, which includes the following:

• Registration form
• Policies and Procedures form
• Medical waiver
• Outside play waiver

Niseko Kids Club babysitters will arrive 10 minutes prior to the booking time, at no extra cost to you, in order to go over any special requests you may have for your child(ren). We ask that you respect the babysitters needs by abiding by the designated time of your return. This is due to the fact that some of our babysitters are chosen for your specified times according to their availability. Many times caregivers have a booking However, we understand that situations may arise and we ask that you inform the babysitter if you will not be able to return at the agreed upon time.

All extensions are subject to the caregivers availability, and not guaranteed unless full payment is made at least 48 hours in advance. In the event that you extend your appointment on the day, hours exceeding your originally reserved time will be charged in 30-minute increments. An online invoice for the additional hours will be sent by email upon the completion of your babysitter’s shift to be paid promptly upon receipt

Bookings within 5 kilometers radius of Hirafu Seicomart 〒044-0081 北海道虻田郡倶知安町字山田190  (including most lodging around Hirafu, Annupuri and Hanazono areas) and with a start and finish time between the hours of 07:00-22:00 transportation cost is free of charge. Transportation cost for any bookings outside of the above mentioned locations and times to be paid at the time of booking. Cost will vary depending on location, time and mode of transportation.

We are more than happy to service last minute bookings based on availability. However, please note that during busy times we do book out. For best results in planning for your family’s needs, and meeting your requests, booking at a minimum of 14 days in advance and as early as 3 months in advance is recommended.

Our open door policy invites you to check-in any time and also allows Niseko Kids Club managers to stop by during a booking in order to ensure that all requirements are being met to keep your child(ren) safe and happy. No other visitors are allowed inside the accommodation while Niseko Kids Club is in attendance, unless you notify the nanny. So other family members or hotel maintenance staff are coming over, be sure to notify your Nanny ahead of time.

Our caregivers will only feed your child(ren) foods that have been pre-approved by you and will not bring in or order any foods that have not been first discussed with you. Our caregivers are happy to prepare simple meals with full instructions provided. If you will expect the caregiver to heat up or cook a simple meal, please do let us know in advance and go over the instructions thoroughly for the simple meal.

If you decide to cancel a booking, we require at least a 49-hour notice.  Cancellations within 48 hours will be charged for 100% of the booking fee.  Cancellation included changes that reduce the overall value of the booking and no shows.

No child should be unattended at any time. Unattended means the caregiver is not in the same room or eyesight of the child.

At Niseko Kids Club are committed to a nonviolent policy. Our caregivers will never discipline by using methods which are severe, humiliating, or frightening and will never withhold food, toilet privileges, rest, or any form of physical punishment.

We strongly believe in positive reinforcement and logical discussion to achieve good behavior of children. We communicate to children the importance of respect for themselves, others, and property. Should a situation arise in which a babysitter is not able to control your child(ren) by these methods, only then will you be contacted. If the situation requires your return home, you will be responsible for the full booking fee.

In the event of a medical emergency, our babysitters will call 119 before calling you. Should there be any other type of emergency, we will first consider the safety of your child(ren) before notifying yo

Holidays are difficult to staff for and due to this fact, we will charge a 20% premium for the following:

• 24 December to 1 January

We cannot allow any of our babysitters to accept offers to work in any capacity except through Niseko Kids Club. Our babysitters are aware of this clause and have signed contracts agreeing not to accept any offers that have not first come through Niseko Kids Club at the risk of losing their positions on our referral list and possible legal actions against both you and themselves. We must ask that you not ask babysitters for any personal information directly, but go through Niseko Kids Club instead.