Addressing Parent and Staff Concerns

  • Reporting: We encourage prompt reporting of any concerns you may have.
  • Documentation: We record details of all complaints to ensure they are addressed properly.
  • Investigation: We thoroughly investigate concerns to find the best resolution.
  • Resolution: We aim for resolution through open dialogue with parents.
  • Follow-Up: We provide feedback on actions taken to resolve your concerns.

Escalation Procedure

  • Secondary Review: If needed, concerns are escalated to higher authorities for further review.
  • Record Keeping: We maintain detailed records of all complaints and their resolutions.
  • Policy Review: We use feedback from parents to continuously improve our policies.