At Niseko Kids Club Babysitting Service, the safety and well-being of the children under our care are our top priorities. We understand that circumstances may arise where parents are unavoidably delayed in returning to collect their children. However, leaving children unattended in a room without supervision is not an option.

Therefore, our policy regarding situations where parents are unable to return by the agreed-upon time is as follows:

  1. Communication with Parents: Prior to the start of the babysitting session, it is essential for our babysitters to clarify with the parents a reasonable timeframe for their return. If there is a possibility of the parents being delayed, alternative arrangements should be discussed and agreed upon in advance.
  2. Contact Attempts: If the agreed-upon pick-up time passes and the parents have not arrived, our babysitters will attempt to contact the parents using all available contact information provided to us. This may include phone calls, text messages, and emails.
  3. Waiting Period: Our babysitters will wait for a reasonable period of time beyond the agreed-upon pick-up time, taking into consideration factors such as the child’s comfort, safety, and well-being. However, leaving children unattended in a room is not an option.
  4. Emergency Contacts: If the parents cannot be reached and the delay extends beyond a reasonable timeframe, our babysitters will contact the emergency contacts listed by the parents. These contacts will be informed of the situation and asked to assist in arranging for the safe pickup of the children.
  5. Escalation of Concerns: If all attempts to reach the parents and emergency contacts are unsuccessful and the delay continues, our babysitters will take further steps to ensure the safety and well-being of the children. This may include contacting local authorities or seeking assistance from nearby trusted individuals or establishments.
  6. Documentation: Throughout the process, our babysitters will maintain thorough documentation of all communication attempts, actions taken, and any relevant details pertaining to the situation.

It is our firm belief that the safety and security of the children entrusted to our care are non-negotiable. We appreciate the understanding and cooperation of parents in adhering to these policies to ensure the best possible care for their children.