General Terms & Conditions

• These Terms & Conditions apply to childcare services provided by Niseko Kids Club, operated by Care Connect G.K. (“NKC”).
• Payment for an NKC service constitutes acceptance of these Terms & Conditions. Parents/guardians may also be required to accept the NKC Childcare Service Agreement & Risk Acknowledgement and complete required registration and consent documents before childcare is provided.
• Parents/guardians are responsible for providing complete and accurate information concerning their child, including allergies, medical conditions, medications, dietary requirements, developmental or behavioural needs and emergency contacts.
• NKC may refuse, suspend or discontinue childcare where it reasonably determines that a child’s health, medical, behavioural or other needs cannot be safely accommodated, or where continued service would create an unreasonable health, safety, welfare or operational risk.
• Parents/guardians must remain contactable while their child is in NKC’s care and must return or arrange collection promptly if requested.
• Activities may be modified, restricted or cancelled due to weather, safety considerations, staffing, individual children’s needs or other operational circumstances.
• NKC will take reasonable care to protect the health, safety and welfare of children in its care. Nothing in these Terms & Conditions excludes or limits any liability to the extent that such liability cannot lawfully be excluded or limited under applicable Japanese law.
• NKC strongly recommends that visitors to Japan maintain appropriate travel and medical insurance covering their child and unexpected costs arising from illness, injury, delays or other travel disruption.
• Personal information will be handled in accordance with NKC’s Privacy Policy and applicable Japanese law.

Booking Terms

• Bookings may be made through NKC’s approved booking channels or authorized booking agents.
• Online bookings should normally be made at least 48 hours in advance. Requests made within 48 hours may be accepted subject to staffing and availability.
• A booking request does not guarantee availability. A booking is confirmed when NKC issues a booking confirmation.
• Availability may depend on staffing, childcare ratios, children’s ages and needs, service location and operational requirements.
• Parents/guardians are responsible for ensuring that all information supplied in connection with the booking is complete and accurate.

Payment Terms

• Full payment is required within 7 days of reservation unless a different payment deadline is stated by NKC.
• Reservations made within 7 days of the service start date require full payment at booking.
• NKC may cancel or release a reservation if payment is not received by the applicable due date.
• Any approved additional charges arising during the service may be processed using the payment method or authorization provided for the booking.

Cancellation, Amendment & Refund Terms

• Cancellations made more than 14 days before the service start time: 100% refund.
• Cancellations made 14 days to more than 72 hours before the service start time: 80% refund (20% cancellation fee).
• Cancellations made within 72 hours of the service start time: No refund.
• Cancellation or amendment requests must be made in writing to NKC or through an approved booking channel.
• A cancellation or reduction includes, where applicable, a reduction in the number of children, booked hours, booked days or services, as well as a no-show.
• Requests to change a booking to another date while maintaining the original booking value may be accommodated subject to availability and NKC approval. A date change is not guaranteed.
• If a child is unable to attend because of illness and the requirements for a qualifying medical-certificate refund are not met, the standard cancellation policy applies. NKC may, at its discretion and subject to availability, allow the affected service to be transferred to another date.
• Illness-related medical-certificate refund: An 80% refund of the affected booking amount may be provided where:
  • NKC is notified before the affected service is scheduled to begin;
  • a valid medical certificate from a locally licensed Japanese doctor is submitted within 24 hours of the cancellation;
  • the certificate identifies the affected child; and
  • the certificate identifies the relevant illness period, dates or recommended recovery period.
• Approved refunds will normally be returned using the original payment method unless otherwise agreed and will normally be processed within 14 business days.

Force Majeure & Cancellation by NKC

• “Force Majeure” means circumstances beyond NKC’s reasonable control, including severe weather, natural disasters, fire, epidemic or public-health restrictions, transportation disruption, government action, utility failure, closure or restriction of a service location, or other comparable events.
• NKC may cancel, suspend, modify or discontinue a service where reasonably necessary because of Force Majeure, non-payment, materially false or incomplete information, health or safety concerns, abusive, threatening, discriminatory, unlawful or seriously disruptive conduct, or another circumstance that makes provision of the service unsafe, unlawful or unreasonable.
• Where NKC is unable to provide all or part of a service due to Force Majeure, NKC will determine whether an alternative date, credit or refund is appropriate having regard to the circumstances, costs already incurred, services already provided and applicable law.
• Where NKC cancels a service for reasons directly attributable to NKC, any refund or other remedy for the affected portion of the service will be determined in accordance with these Terms & Conditions and applicable Japanese law.

Daycare Terms

• Daycare is generally available for children aged 12 months to 4 years. Children just under 12 months or aged 5–6 may be accepted on a case-by-case basis depending on availability, ratios and the child’s needs.
• Lunch is provided for children attending Full Day and Morning sessions. Afternoon Care is available by request only and must be arranged in advance.
• Daycare capacity varies according to staffing, childcare ratios, children’s ages and developmental or individual needs.
• Drop-off and collection must take place within the scheduled times. Late collection is charged at ¥1,200 per 15 minutes.
• Multi-day Flexi Packages are valid for the 2026–2027 winter season only. Package days may be used on non-consecutive dates, subject to availability.
• Flexi Packages are non-transferable except between siblings included in the relevant family booking. They may not be shared with friends, cousins or other families.
• Unused Flexi Package days are non-refundable and cannot be carried forward to another season.
• Parents of children with severe or complex food allergies or dietary requirements may be required to provide appropriate meals and/or snacks.
• Personal belongings should be clearly labelled. NKC will take reasonable care but cannot guarantee against loss, theft or damage to personal belongings.
• Daycare is also subject to the applicable Childcare Service Agreement & Risk Acknowledgement and information and consents provided through the Childcare Registration Form.

Daycare Season Dates

• Winter Season: December 8–19, 2026 and March 1–31, 2027
• Holiday Season: December 20, 2026–February 28, 2027

Daycare rates and availability may vary between the Winter Season and Holiday Season.

Babysitting Terms

• All babysitting bookings must be arranged through NKC or an authorized NKC booking agent. Private arrangements with NKC caregivers introduced through NKC are not permitted.
• NKC’s standard babysitting ratio is up to 1 caregiver to 4 children, subject to the children’s ages, needs, time of service and other relevant circumstances. A maximum of 2 children under 2 years old per babysitter applies.
• Parents/guardians must return to the accommodation by the scheduled end time. Any extension is subject to babysitter availability and NKC approval.
• Approved extensions and late finishes are charged in 30-minute increments.
• Babysitters do not accept cash payments for NKC services. Additional approved charges will be processed through an authorized NKC payment method.
• Babysitters may not accept transportation in a client’s private vehicle. Where transportation is required in connection with the service, an approved taxi, public transportation or other NKC-authorized transport arrangement must be used.
• Visitors or additional persons not included in the booking should not be present during babysitting unless agreed with NKC in advance.
• Babysitters provide childcare services and are not professional food-service providers. Where appropriate, babysitters may prepare bottles, reheat food or prepare simple meals for children in accordance with Parent instructions.
• Booking Options:
  • Set-Time Plans (4 hours): Morning Escape (9:00–13:00), Afternoon Adventure (13:00–17:00), Evening Freedom (18:00–22:00)
  • Flexible Booking: Requested start and end times with a minimum booking duration of 3 hours, subject to availability.
• Babysitter Transportation Fee (per appointment):
  ¥8,000 – Kiroro
  ¥7,000 – Rusutsu
  ¥6,000 – Moiwa/Yunosato
• Service time is calculated to the nearest 15 minutes where applicable.
• Children displaying symptoms of a potentially contagious or infectious illness, including fever, vomiting or diarrhea, may be refused babysitting until sufficiently recovered.
• Babysitting is also subject to the applicable Childcare Service Agreement & Risk Acknowledgement and information and consents provided through the Childcare Registration Form.

Babysitting Season Dates

• Winter Season: December 1–19, 2026 and March 1–April 15, 2027
• Holiday Season: December 20, 2026–February 28, 2027
• Green Season: April 16–November 30, 2027

Babysitting rates and availability may vary between the Winter Season, Holiday Season and Green Season.

Privacy & Personal Information

• NKC collects and uses personal information necessary to manage bookings, communicate with parents/guardians and safely provide childcare services.
• Personal information will be handled in accordance with NKC’s Privacy Policy and applicable Japanese law, including the Act on the Protection of Personal Information.
• Information may be retained for as long as reasonably necessary for the purposes for which it was collected, childcare safety and administration, legitimate business requirements, dispute or insurance matters, and applicable legal or regulatory requirements.

Payments & Legal Compliance

• Online and credit-card transactions are subject to applicable Japanese law, including applicable disclosure requirements under the Act on Specified Commercial Transactions.
• These Terms & Conditions and NKC childcare services are governed by the laws of Japan.
• If any provision of these Terms & Conditions is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
• Nothing in these Terms & Conditions limits any rights or remedies that cannot lawfully be excluded or limited under applicable Japanese law.
• Subject to applicable law, the Sapporo District Court shall have jurisdiction over disputes arising from or relating to these Terms & Conditions or NKC services.

Specified Commercial Transactions Act Disclosure